FAQS

STANDARD QUESTIONS

1. How long does processing and shipping take? Please allow a total of 3-5 business days for your shipping order to arrive. Orders will be processed immediately and are shipped via USPS Priority Mail which takes 1-3 business days to arrive.
2. How long will it take for my pick up order to be ready? Pick up orders will be ready for pick up within two hours of ordering. Please wait until you have received a notification that states "your order is ready for pick up" before coming to get your order.
3. When does my pick up order expire? You have 7 days to retrieve your pick up order. After the 7th day you will receive a store credit for the amount of your order sent to your email that can be used online at anytime.
   
4. Where are you located? We are ONLINE only at this time.
5. What is your return policy? 

   NO REFUNDS EXCHANGE OR STORE CREDIT ONLY.

6. What payment methods do you accept? We accept all major credit cards, ApplePay, and PayPal online. 

7. Can I change my delivery option after I place my order? No, your order must be fulfilled in the manner it was placed. If you place a shipping order, you cannot change it to pick up.
8. Can I add a discount code or cancel order after my order is placed? Unfortunately, once an order has been made online it cannot be cancelled and discounts cannot be applied to previously placed orders.
9. What should I do if I receive an incorrect item? Please contact us via email sparkhaircollection@gmail.com